Terms of service
Last Updated: September 12, 2026
Welcome to VARELLO. These Terms of Service (“Terms”) govern your access to and use of varelloprime.com (the “Site”) and any products or services offered through the Site.
Throughout these Terms, “VARELLO,” “we,” “us,” and “our” refer to VARELLO. By visiting our Site, purchasing a product, or otherwise using our services, you agree to these Terms.
Please read these Terms carefully before using our Site or placing an order.
1. Online Store Terms
By using this Site, you represent that you are at least the age of majority in your jurisdiction or that you have permission from a parent or legal guardian where required by applicable law.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not attempt to interfere with, damage, disrupt, or gain unauthorized access to our Site, systems, networks, or services.
A violation of these Terms may result in suspension or termination of your access to our services where appropriate.
2. General Conditions
We reserve the right to refuse or limit service, cancel transactions, or restrict access to the Site where reasonably necessary for legitimate purposes, including suspected fraud, abuse, security concerns, legal compliance, or violations of these Terms.
We may update, modify, suspend, or discontinue portions of the Site or services from time to time.
Your use of the Site is also subject to other policies published by VARELLO, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
3. Product Information
We make reasonable efforts to provide clear and accurate information about the products offered through our Site.
Product pages may include information such as:
- Product descriptions
- Specifications
- Available colors or variants
- Product images
- Pricing
- Availability
- Other relevant product details
We make reasonable efforts to display product colors and images accurately. However, actual colors may vary slightly depending on your screen, device settings, lighting, or other factors.
If you have questions about a product before purchasing, please contact support@varelloprime.com.
4. Accuracy of Information
We strive to keep the information on our Site accurate and current.
However, occasional typographical errors, inaccuracies, or omissions may occur regarding product descriptions, pricing, promotions, availability, shipping estimates, or other information.
Where permitted by applicable law, we reserve the right to correct genuine errors or inaccuracies and update information when necessary.
Nothing in this section limits any mandatory consumer rights.
5. Prices
Product prices are displayed on the Site and may change from time to time.
The applicable price for your purchase will normally be the price displayed during checkout when your order is submitted.
Any applicable shipping costs, taxes, or other charges collected by us will be displayed during checkout where required.
Promotional prices and discounts may be subject to separate terms and availability periods.
6. Orders
Submitting an order through our Site constitutes an offer to purchase the selected products.
After submitting an order, you may receive an electronic order confirmation. This confirms that we have received your order but does not necessarily mean that an order must be accepted in circumstances involving fraud, payment failure, genuine pricing errors, product unavailability, or other legitimate reasons permitted by law.
We reserve the right to reject or cancel an order where reasonably necessary, including when:
- Payment cannot be authorized
- The product is unavailable
- The order appears fraudulent or unauthorized
- Shipping information is incomplete or invalid
- There is a genuine pricing or technical error
- The transaction violates applicable law
If we cancel an order after payment has been successfully collected, we will issue an appropriate refund to the original payment method.
7. Billing and Account Information
You agree to provide current, complete, and accurate information when placing an order.
This includes your:
- Name
- Billing information
- Shipping address
- Email address
- Other information reasonably required to process your purchase
You are responsible for reviewing this information before completing checkout.
If you discover an error after submitting an order, contact support@varelloprime.com as soon as possible.
We cannot guarantee that shipping information can be changed after an order has entered processing or shipment.
8. Payment
Available payment methods are displayed during checkout.
Payments may be processed through Shopify and/or third-party payment service providers.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.
Orders may be subject to payment authorization, fraud screening, or other security checks.
9. Shipping and Delivery
We provide shipping information on our Shipping Policy and applicable checkout pages.
Our standard estimated delivery timeframe is:
7–15 business days
Standard shipping is free for eligible orders and destinations displayed on our Site.
Business days generally exclude weekends and public holidays.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, peak shipping periods, or other transportation delays.
Please review our Shipping Policy for complete shipping information.
10. Order Tracking
Where tracking is available, tracking information will generally be provided after your order has been shipped.
Tracking updates are supplied by shipping carriers and may take time to appear after a shipment is accepted by the carrier.
If you experience a significant delivery issue, contact us at support@varelloprime.com.
11. Returns and Refunds
Eligible purchases may be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.
Eligible returns covered by our return policy qualify for free return shipping.
Please contact us before returning a product so that we can provide the appropriate return instructions.
Refunds for approved returns will be issued to the original payment method.
Please review our Return & Refund Policy for complete conditions, exclusions, and procedures.
12. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, contact us at support@varelloprime.com as soon as possible.
We may request your order number, photographs, and other information reasonably necessary to review the issue.
If the claim is valid, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.
13. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. You may instead request an eligible return after delivery in accordance with our Return & Refund Policy.
14. Promotions and Discount Codes
From time to time, VARELLO may offer promotions, discounts, or promotional codes.
Unless otherwise stated:
- Promotions are subject to availability.
- Promotional codes may have expiration dates.
- Certain products may be excluded.
- Promotional codes may not be combined unless expressly permitted.
- Promotions have no cash value unless required by law.
Additional terms may apply to individual promotions.
15. Intellectual Property
Unless otherwise stated or owned by third parties, the Site and its original content, including text, graphics, website design, logos, and other materials created for VARELLO, are protected by applicable intellectual property laws.
You may use the Site for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, sell, exploit, or commercially use protected Site content without authorization from the applicable rights holder.
Third-party trademarks, product names, photographs, or other intellectual property remain the property of their respective owners.
16. Third-Party Services
Our Site may use or integrate third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.
Certain third-party services may be governed by their own terms and privacy policies.
We are not responsible for independent third-party websites or services that we do not control, except to the extent responsibility cannot legally be excluded.
17. Third-Party Links
The Site may contain links to websites operated by third parties.
These links may be provided for convenience or functionality. We do not necessarily control or endorse the content, security, products, services, or privacy practices of third-party websites.
You should review the applicable terms and privacy policies before using third-party websites or services.
18. Prohibited Uses
You may not use the Site or its services:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property or other legal rights
- To transmit malicious software or harmful code
- To interfere with the security or operation of the Site
- To attempt unauthorized access to systems or customer information
- To submit false or misleading information
- To engage in abusive, deceptive, or fraudulent transactions
- To scrape or systematically extract Site content where prohibited by law
We may restrict access where reasonably necessary to protect our Site, customers, or business.
19. Privacy
Your submission and use of personal information through the Site are governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
Where applicable, additional privacy options are described on our Your Privacy Choices page.
20. Disclaimer of Warranties
We aim to provide reliable Site functionality and accurate product information.
However, to the maximum extent permitted by applicable law, we do not guarantee that the Site will always operate without interruptions, delays, technical errors, or other issues.
Any warranties that cannot legally be excluded under applicable consumer protection law remain unaffected.
21. Limitation of Liability
To the maximum extent permitted by applicable law, VARELLO will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the Site where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including any mandatory rights or remedies available under applicable consumer protection law.
22. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold VARELLO harmless from claims, losses, liabilities, and reasonable costs arising directly from your unlawful use of the Site or material violation of these Terms.
This provision does not apply where prohibited by applicable law.
23. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.
The remaining provisions will continue in effect.
24. No Waiver
Our failure to enforce any provision of these Terms on a particular occasion does not constitute a permanent waiver of that provision or any other right.
25. Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business practices, or applicable legal requirements.
When material changes are made, we will update the Last Updated date at the top of this page and provide any additional notice required by applicable law.
Your continued use of the Site following an update will be governed by the updated Terms to the extent permitted by law.
26. Governing Law
These Terms are governed by applicable laws relevant to VARELLO's operations, without limiting any mandatory consumer protections that apply in the country or region where you reside.
If applicable consumer protection laws provide rights that cannot be waived by contract, those rights remain fully applicable.
27. Contact Information
Questions regarding these Terms of Service may be sent to:
VARELLO
Website: varelloprime.com
Email: support@varelloprime.com
Business Location: Fukuoka Prefecture, Japan
For order-specific questions, please include your order number when contacting us.