Contact information
Last Updated: September 12, 2026
At VARELLO, we are committed to providing clear and reliable customer support. If you have questions about our products, orders, shipping, returns, refunds, payments, or store policies, please contact us using the information below.
Customer Support
Store Name: VARELLO
Website: varelloprime.com
Email: support@varelloprime.com
Business Location: Fukuoka Prefecture, Japan
For the fastest assistance regarding an existing order, please include your order number in your message.
Customer Service Inquiries
You may contact us for assistance with:
- Product information
- Order status
- Order changes or cancellations
- Shipping and tracking
- Delivery issues
- Returns and exchanges
- Refunds
- Damaged, defective, or incorrect products
- Payment-related questions
- Privacy requests
- General customer service inquiries
Order Support
For questions regarding an existing order, please email:
Please provide your order number, the email address used to place the order, and a brief description of your request.
For damaged, defective, or incorrect products, please also include clear photographs where applicable so we can review the issue efficiently.
Returns & Refunds
To request a return or refund, please contact:
Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Eligible returns covered by our policy qualify for free return shipping.
Please contact us and receive return instructions before sending any product back.
Shipping & Delivery Support
Our standard delivery timeframe is:
Processing Time: 1–3 business days
Shipping Time: 6–12 business days
Total Estimated Delivery Time: 7–15 business days
If your order is significantly delayed or you experience a tracking or delivery issue, please contact us with your order number.
Privacy Requests
For questions about how we handle personal information or to exercise an applicable privacy right, contact:
For additional information, please review our Privacy Policy and Your Privacy Choices pages.
Response Times
We aim to respond to customer inquiries as promptly as reasonably possible during our normal business hours.
Response times may be longer during weekends, public holidays, or periods of unusually high customer service volume.
Important Notice
For your security, please do not send passwords, complete payment card numbers, or other unnecessary sensitive financial information by email.
VARELLO will never ask you to provide your account password by email.
Contact VARELLO
For all customer service inquiries:
VARELLO
Website: varelloprime.com
Email: support@varelloprime.com
Business Location: Fukuoka Prefecture, Japan
Thank you for shopping with VARELLO. We appreciate your business and are here to assist with questions regarding your purchase or our services.