Refund policy
Last Updated: September 12, 2026
At VARELLO, we want customers to shop with confidence. This Return & Refund Policy explains the conditions, procedures, and timeframes applicable to returns and refunds for purchases made through varelloprime.com.
1. 30-Day Return Policy
We accept eligible returns within 30 days of delivery.
This means you have 30 days from the date you receive your order to request a return.
To be eligible for a standard return, the item must generally be:
- In new or unused condition
- In its original packaging
- Complete with all accessories, components, manuals, and other items originally included
- Free from damage, misuse, alteration, or excessive wear caused after delivery
- Accompanied by your receipt, order number, or other proof of purchase
Please contact us before returning any product.
2. How to Request a Return
To start a return, contact:
Email: support@varelloprime.com
Please provide:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photos of the product when relevant, particularly for damaged, defective, or incorrect items
After reviewing your request, we will provide return instructions if your return is eligible.
Please do not send products back without first contacting us and receiving return instructions.
Returns sent without authorization or to an incorrect address may result in processing delays.
3. Free Returns
Eligible returns are free of return shipping charges.
When your return request is approved, VARELLO will provide the applicable return instructions and, where required, a prepaid return shipping label or another approved return method.
Customers should not independently purchase return postage unless instructed to do so by VARELLO.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
We recommend reporting these issues within 7 days of delivery so we can investigate them promptly.
Please include your order number and clear photographs showing the product and the issue.
After reviewing the claim, we will provide an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances and applicable law.
Reporting within 7 days helps us investigate shipping-related issues promptly and does not limit any mandatory rights you may have under applicable consumer protection laws.
5. Change-of-Mind Returns
We accept eligible change-of-mind returns within the 30-day return period.
For a change-of-mind return, the product must meet the eligibility requirements described in this policy, including being unused and returned with its original packaging and included accessories.
Eligible change-of-mind returns covered by this policy qualify for free return shipping.
6. Non-Returnable Items
Certain products may not be eligible for return, including:
- Gift cards
- Personalized or customized products
- Products clearly marked as final sale or non-returnable before purchase, where permitted by law
- Products damaged through misuse, neglect, unauthorized modification, or improper handling after delivery
- Products showing wear or damage inconsistent with reasonable inspection of the item
These exclusions do not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise covered by mandatory consumer protection laws.
If you are unsure whether your item is eligible for return, contact us before sending it back.
7. Exchanges
If you would like a different product, model, size, color, or other available variant, please contact us at support@varelloprime.com.
Depending on product availability, we may provide exchange instructions or ask you to return the original eligible item and place a new order.
8. Return Inspection
After your return is received, we will inspect the product to confirm that it meets the applicable return conditions.
We will notify you when the return has been reviewed and whether the refund has been approved.
Products returned in a condition that does not meet the requirements of this policy may not qualify for a standard change-of-mind refund, subject to applicable consumer laws.
9. Refunds
If your return is approved, your refund will be issued to the original payment method used for the purchase.
We aim to process approved refunds promptly after the returned item has been received and inspected.
Once we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
The exact posting time is controlled by your financial institution and may vary.
10. Original Shipping Charges
Where free standard shipping was provided on the original order, there is no standard outbound shipping charge to deduct from an eligible refund.
If an optional paid or expedited shipping service was selected, any refund of that additional shipping charge will depend on the circumstances and applicable law.
11. Orders Returned to Sender
If an order is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or another delivery issue, please contact us.
We will review the circumstances and provide available options in accordance with this policy and applicable law.
12. Refunds for Lost or Undelivered Orders
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at support@varelloprime.com.
We may review tracking information and work with the shipping carrier to investigate the shipment.
If the package is confirmed lost or otherwise qualifies for a refund, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.
13. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel your order if it has not yet entered processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. After delivery, you may request a return under the terms of this policy.
14. Refund Processing Issues
If we have confirmed that a refund has been issued but you have not received it, please first check with your bank, credit card issuer, or payment provider.
If you still need assistance, contact us at support@varelloprime.com.
15. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any rights that cannot legally be excluded under applicable consumer protection laws.
Where mandatory local consumer laws provide you with greater rights than this policy, those mandatory rights will apply.
16. Contact Us
For return, exchange, refund, damaged-product, or order-related questions, please contact:
VARELLO
Website: varelloprime.com
Email: support@varelloprime.com
Business Location: Fukuoka Prefecture, Japan
Return Address: Please contact support@varelloprime.com before returning an item. The appropriate return address and return instructions will be provided after your return request has been reviewed.