Shipping policy
Last Updated: September 12, 2026
Thank you for shopping with VARELLO. This Shipping Policy explains our order processing, shipping, delivery estimates, tracking, and other important information for purchases made through varelloprime.com.
We aim to provide clear and transparent shipping information so you know what to expect before placing your order.
1. Order Processing Time
Orders are typically processed within:
1–3 business days
Processing time includes order verification, preparation, packaging, and handoff to the shipping carrier.
Business days generally exclude weekends and public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.
2. Shipping Transit Time
After your order has been processed and dispatched, the estimated shipping transit time is:
6–12 business days
Transit time refers to the period between shipment and delivery to the destination.
Actual transit times may occasionally vary depending on the destination, shipping carrier, customs processing, weather conditions, peak shipping periods, or other circumstances outside our reasonable control.
3. Total Estimated Delivery Time
Our total estimated delivery timeframe is:
Processing Time: 1–3 business days
Shipping Time: 6–12 business days
Total Estimated Delivery Time: 7–15 business days
The total delivery timeframe is calculated from the date your order is successfully placed and payment is confirmed.
Please note that delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
4. Shipping Cost
Standard shipping is free for eligible orders and destinations displayed on our website.
Where free shipping applies, customers will not be charged a standard shipping fee at checkout.
If additional or optional shipping services are available, any applicable charges will be clearly displayed during checkout before you complete your purchase.
5. Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully to ensure that your products, contact information, and shipping address are correct.
If you notice an error, contact us as soon as possible at:
6. Shipping Confirmation & Tracking
Once your order has been shipped and tracking information becomes available, you will generally receive a shipping confirmation email containing your tracking information.
Tracking information may include:
- Tracking number
- Shipping carrier
- Tracking link, where available
Please allow some time for tracking information to update after the carrier receives the shipment.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number, where applicable
- City
- State, province, or region
- Postal or ZIP code
- Country
- Contact information
If you notice an incorrect shipping address after placing your order, contact support@varelloprime.com immediately.
We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, we cannot guarantee that an address can be changed after shipment.
8. Delivery Delays
Although most orders are expected to arrive within the estimated timeframe, delays may occasionally occur due to circumstances such as:
- Carrier disruptions
- Customs or import processing
- Severe weather
- Public holidays
- Peak shopping or shipping periods
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If your order is significantly delayed beyond the estimated 7–15 business day delivery timeframe, please contact us so we can review the available tracking information and assist you.
9. Customs, Duties & Taxes
International orders may be subject to customs procedures, import duties, taxes, or other government charges depending on the destination country.
Where such charges are collected by us, they will be shown where applicable during checkout.
Where charges are not collected during checkout, local customs authorities or the carrier may assess them according to the laws and regulations of the destination.
Customers are responsible for applicable import charges where required by local law unless otherwise stated during checkout.
10. Lost Packages
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact:
Please include your order number and relevant tracking information.
We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the package.
If a shipment is confirmed lost, we will provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.
11. Damaged Packages
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible.
We recommend reporting shipping-related damage within 7 days of delivery so that we can investigate the issue promptly.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging where relevant
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
12. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend checking:
- Around the delivery location
- With household members
- With neighbors where appropriate
- With building reception or management
- With the shipping carrier
If you still cannot locate the package, contact support@varelloprime.com and we will assist you in reviewing the available delivery information.
13. Returned-to-Sender Packages
Packages may be returned to the sender because of an incomplete or incorrect address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related reasons.
If your package is returned to sender, contact us so we can review the circumstances and determine the appropriate next steps.
14. Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible at support@varelloprime.com.
We will make reasonable efforts to accommodate requests before the order has entered processing or shipment.
Once an order has been processed or shipped, we may no longer be able to modify or cancel it.
After receiving your order, eligible products may be returned in accordance with our 30-day Return & Refund Policy.
15. Returns
Eligible products may be returned within 30 days of delivery.
Eligible returns covered by our Return & Refund Policy qualify for free return shipping.
Please do not send an item back without first contacting us for return instructions.
For complete information, please review our Return & Refund Policy.
16. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact:
VARELLO
Website: varelloprime.com
Email: support@varelloprime.com
Business Location: Fukuoka Prefecture, Japan
When contacting us about an existing order, please include your order number so we can assist you efficiently.